:root{--bg: #0a0a0b;--bg-sidebar: #131315;--bg-panel: #18181b;--bg-elevated: #1f1f23;--bg-hover: #26262b;--border: #2b2b30;--border-soft: #222226;--text: #f3f3f5;--text-muted: #9a9aa4;--text-dim: #6b6b76;--primary: #22c55e;--primary-hover: #16a34a;--primary-text: #06170c;--primary-soft: rgba(34, 197, 94, .14);--danger: #ef4444;--danger-soft: rgba(239, 68, 68, .14);--warning: #eab308;--warning-soft: rgba(234, 179, 8, .14);--info: #3b82f6;--info-soft: rgba(59, 130, 246, .14);--bubble-visitor: #232327;--bubble-agent: #1c3a29;--bubble-agent-border: #1f5a37;--radius: 10px;--radius-sm: 6px}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{background:var(--bg);color:var(--text);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;font-size:14px}button,input,textarea,select{font-family:inherit;color:inherit}a{color:inherit}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-thumb{background:var(--border);border-radius:8px}::-webkit-scrollbar-track{background:transparent}.btn{border:1px solid var(--border);background:var(--bg-elevated);color:var(--text);border-radius:var(--radius-sm);padding:7px 14px;font-size:13px;font-weight:500;cursor:pointer;display:inline-flex;align-items:center;gap:6px;transition:background .12s ease,border-color .12s ease}.btn:hover:not(:disabled){background:var(--bg-hover)}.btn:disabled{opacity:.45;cursor:not-allowed}.btn--primary{background:var(--primary);color:var(--primary-text);border-color:var(--primary)}.btn--primary:hover:not(:disabled){background:var(--primary-hover)}.btn--danger{background:transparent;color:var(--danger);border-color:var(--danger)}.btn--danger:hover:not(:disabled){background:var(--danger-soft)}.btn--outline-primary{background:transparent;color:var(--primary);border-color:var(--primary)}.btn--outline-primary:hover:not(:disabled){background:var(--primary-soft)}.btn--ghost{background:transparent;border-color:transparent}.btn--ghost:hover:not(:disabled){background:var(--bg-hover)}.btn--small{padding:4px 10px;font-size:12px}.btn--icon{padding:7px 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14px}.nav-sidebar__brand-mark{width:34px;height:34px;border-radius:9px;background:var(--primary);color:var(--primary-text);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:15px;flex-shrink:0}.nav-sidebar__brand-text{line-height:1.2;min-width:0}.nav-sidebar__brand-title{font-weight:700;font-size:15px}.nav-sidebar__brand-sub{font-size:11px;color:var(--text-dim);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.nav-sidebar__nav{padding:6px 10px;display:flex;flex-direction:column;gap:2px}.nav-item{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:var(--radius-sm);border:none;background:transparent;color:var(--text-muted);font-size:13px;cursor:pointer;text-align:left;width:100%}.nav-item:hover:not(:disabled){background:var(--bg-hover);color:var(--text)}.nav-item--active{background:var(--primary-soft);color:var(--primary)}.nav-item:disabled{cursor:default;opacity:.5}.nav-item__icon{width:18px;text-align:center;flex-shrink:0}.nav-item__label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav-item__count{background:var(--bg-elevated);color:var(--text-muted);border-radius:999px;padding:1px 7px;font-size:11px;font-weight:600}.nav-item--active .nav-item__count{background:var(--primary);color:var(--primary-text)}.nav-item__badge{background:var(--info);color:#fff;border-radius:999px;padding:1px 6px;font-size:10px;font-weight:700;letter-spacing:.02em}.nav-item__soon{font-size:10px;color:var(--text-dim);border:1px solid var(--border);border-radius:999px;padding:1px 6px}.nav-sidebar__spacer{flex:1}.nav-sidebar__footer{position:relative;border-top:1px solid var(--border-soft);padding:12px 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var(--border);border-radius:var(--radius-sm);padding:4px;display:flex;flex-direction:column;gap:2px;z-index:10;min-width:140px}.availability-picker__option{display:flex;align-items:center;gap:7px;background:none;border:none;color:var(--text);font-size:12px;padding:6px 8px;border-radius:var(--radius-sm);cursor:pointer;text-align:left}.availability-picker__option:hover{background:var(--bg-hover)}.nav-sidebar__footer-actions{display:flex;gap:6px}.nav-sidebar__footer-actions 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span:first-child{font-weight:700;color:var(--text-muted)}.internal-note__delete{margin-left:auto;background:none;border:none;color:var(--text-dim);cursor:pointer;font-size:13px;line-height:1}.internal-note__delete:hover{color:var(--danger)}.internal-note__content{font-size:12px;color:var(--text);white-space:pre-wrap}.context-tags{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}.context-chip{display:inline-flex;align-items:center;gap:5px;background:var(--bg-elevated);border:1px solid var(--border);border-radius:999px;padding:3px 6px 3px 10px;font-size:11px;color:var(--text)}.context-chip button{background:none;border:none;color:var(--text-dim);cursor:pointer;font-size:13px;line-height:1;padding:0 2px}.context-chip button:hover{color:var(--danger)}.context-inline-form{display:flex;gap:6px}.context-inline-form input{flex:1;background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text);padding:6px 9px;font-size:12px}.context-inline-form input:focus{outline:none;border-color:var(--primary)}.context-searchable-add{position:relative}.context-searchable-add__menu{position:absolute;top:100%;left:0;right:0;margin-top:4px;max-height:200px;overflow-y:auto;background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius);padding:4px;box-shadow:0 10px 30px #0006;z-index:15}.context-searchable-add__item{display:block;width:100%;text-align:left;background:none;border:none;color:var(--text);padding:6px 8px;font-size:12px;border-radius:var(--radius-sm);cursor:pointer}.context-searchable-add__item:hover{background:var(--bg-panel)}.context-panel__reopen{position:fixed;top:16px;right:16px;width:34px;height:34px;border-radius:50%;border:1px solid var(--border);background:var(--bg-elevated);color:var(--text);cursor:pointer;z-index:5}.call-banner{position:fixed;left:12px;bottom:12px;width:216px;background:var(--bg-elevated);border:1px solid var(--primary);border-radius:var(--radius);padding:14px;box-shadow:0 8px 24px #0006;z-index:20}.call-banner__label{font-size:11px;color:var(--primary);font-weight:700;text-transform:uppercase;letter-spacing:.03em;margin-bottom:6px}.call-banner__name{font-weight:700;font-size:14px}.call-banner__meta{font-size:12px;color:var(--text-muted);margin:2px 0 12px}.call-banner__actions{display:flex;gap:8px}.call-banner__actions .btn{flex:1;justify-content:center}.chat-request-banner{position:fixed;right:12px;bottom:12px;width:216px;background:var(--bg-elevated);border:1px solid var(--primary);border-radius:var(--radius);padding:14px;box-shadow:0 8px 24px #0006;z-index:20}.chat-request-banner__label{font-size:11px;color:var(--primary);font-weight:700;text-transform:uppercase;letter-spacing:.03em;margin-bottom:6px}.chat-request-banner__name{font-weight:700;font-size:14px}.chat-request-banner__meta{font-size:12px;color:var(--text-muted);margin:2px 0 12px}.chat-request-banner__actions{display:flex;gap:8px}.chat-request-banner__actions .btn{flex:1;justify-content:center}.call-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:30}.call-overlay__panel{background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius);padding:20px;width:420px;max-width:92vw}.call-overlay__header{margin-bottom:12px}.call-overlay__badge{font-size:12px;font-weight:700;color:var(--text-muted)}.call-overlay__badge--ringing{color:var(--warning)}.call-overlay__badge--active{color:var(--primary)}.call-overlay__video-area{position:relative;background:#000;border-radius:var(--radius-sm);aspect-ratio:16 / 9;margin-bottom:12px;overflow:hidden}.call-overlay__remote-video{width:100%;height:100%}.call-overlay__local-video{position:absolute;right:10px;bottom:10px;width:90px;height:68px;border-radius:6px;overflow:hidden;border:1px solid var(--border)}.call-overlay__error{color:var(--danger);font-size:12px;margin-bottom:10px}.call-overlay__actions{display:flex;flex-wrap:wrap;gap:8px}.call-overlay__panel:fullscreen{width:100vw;max-width:100vw;height:100vh;display:flex;flex-direction:column;justify-content:center;background:#000}.call-overlay__panel:fullscreen .call-overlay__video-area{flex:1;aspect-ratio:unset}.call-overlay__panel:fullscreen .call-overlay__local-video{width:160px;height:120px}.attachment{display:inline-flex;align-items:center;gap:6px}.attachment--image img{max-width:220px;border-radius:10px;display:block}.attachment--voice audio{height:34px}.attachment--voice{display:flex;align-items:center;gap:8px}.attachment__duration{font-size:11px;color:var(--text-dim)}.attachment--file{background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius-sm);padding:8px 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